eKitabu Help Center
How can we help you?
Search the help center, or browse the topics below — for readers, publishers, and country programmes.
M-PesaCloud Reader SSOStep 5 alt textSign language video
Browse
Browse by topic
eKitabu Shop Help
Find, buy and read books on shop.ekitabu.com. M-Pesa, account, cart.
11 articleseKitabu Help Documents
Install, sign in and troubleshoot the eReader and Cloud Reader.
8 articlesAccessible EPUB Toolkit
Step-by-step guide to creating accessible digital textbooks.
22 articlesRwanda Accessible EPUB Toolkit
Rwanda accessible EPUB toolkit variant.
23 articlesMalawi Accessible EPUB Toolkit Home
Malawi accessible EPUB toolkit variant.
24 articlesGhana and Tanzania Accessible EPUB Toolkit
Ghana & Tanzania accessible EPUB toolkit variant.
23 articlesStart here
Pick the path that sounds like you.
Reader
“I want to buy or read a book”
- 1Find a book
- 2Sign up
- 3Pay with M-Pesa
- 4Read in the app
Publisher
“I want to create accessible EPUBs”
- 1Pick a toolkit
- 2Follow Step 1–10
- 3Validate with ACE
- 4Submit for review
Project staff
“I'm onboarding a country programme”
- 1Choose country variant
- 2Localise templates
- 3Train authors
- 4Track checks
Teacher / parent
“I'm helping a learner”
- 1Install the eReader
- 2Sign in
- 3Find vocabulary help
- 4Save offline
Still stuck?
Talk to a human.
The support team responds in Swahili and English, Monday–Friday. Include your device, app version, and a screenshot if you can.